About motor insurance claims
See our motor insurance proposition and service model:
How to report Motor Claims and
access our Motor Claims services
We are pleased to offer a number of ways in which you can access the Towergate motor claims service:
Telephone:
- If you are an individual reporting a private motor policy claims please call: 0344 892 1798
- If you are a business reporting a commercial vehicle or fleet claims please call: 0344 346 0930
To ensure you always have our numbers to hand, you can order key fobs here 
Using our Towergate App:
- In order to arrange access to the Towergate App, please submit your details using this link
Registering your claim online using the Connexus Online Portal:
- You can report a claim using the online claims portal, please click here to access
- If you have any questions or queries please contact your Towergate office
How to follow up a motor insurance claim
If you have already reported a claim, please contact Connexus on:
(Personal lines) 0344 892 1798
(Commercial lines) 0344 346 0930
or towergateclaims@connexus.co.uk quoting your claims reference number.
